Return & Refund
At Nefra-New LTD, we are committed to ensuring customer satisfaction while maintaining clear and fair policies.
Returns
We accept returns within 5 days of receiving your order.
To be eligible for a return, items must be:
- Unused and unworn
- In original condition
- With all tags and packaging intact
Before returning any item, you must contact us at contact@nefra-store.com for approval and instructions.
Refunds
We do not offer refunds.
All returned items are eligible for exchange only, subject to product availability.
Exchanges
If your return is approved:
- You may exchange the item for another product or variation
- Exchanges are processed after the returned item is received and inspected
Non-Returnable Items
Some items may not be eligible for return due to:
- Hygiene reasons
- Promotional or discounted items
- Final sale products
Return Shipping
- Customers are responsible for return shipping costs
- If the item received is incorrect or defective, we will cover the return shipping cost
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos as proof.
Contact Information
For any return or exchange requests, please contact:
Email: contact@nefra-store.com
Website: www.nefra-store.com